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1. I don't have a county issued phone; can I install the SnapComms app on my personal phone?

Yes! 

While there is no obligation to install the SnapComms app on your personal phone, the SnapComms app is a one-way communication system that allows county employees to receive emergency notifications when issued. Please remember that due to Public Records requests, County business should not be conducted on a personal phone, and personal business should not be conducted on a County issued device. The SnapComms app would not be used to distribute Public Record Request eligible information.

2. I don't have the SnapComms App on my computer, how can I get it installed?

The SnapComms app is installed with new computer deployments, however there are many computers in the County that have been previously deployed. Technology Services has tried to automate the installation; however, this process is not 100% reliable. If your computer does not have the SnapComms client installed, you may submit a ticket to [email protected] to request that it be installed on your computer, or you may download the SnapComms client and install it on your computer.

3. How do I know if the SnapComms app is running on my computer?

If the SnapComms app is installed and running on your computer, you will find the client icon under the hidden icons area found at the bottom right-hand corner of the task bar near the clock.